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Answers

How many touches should an outbound sequence have?

Quick answer

As many as you have genuinely new things to say, spread over a few weeks and several channels. Stop when a step would only repeat.

What it's not

It is not a number to copy from a benchmark. A long sequence of reminders does worse than a short one where every step brings a new reason to reply.

The question usually comes with a number attached from somewhere, and the number is the least useful part. The right length for a sequence depends on how much you have to say to that particular person, on the channels you can use, and on how long the buyer’s attention lasts in that market.

A better way to decide is to write the steps first and count them afterwards. For each step, ask what new reason to reply it gives the person:

If you can fill six or eight of those honestly, your sequence is six or eight steps long. If you run out at four, it is four. Padding with “just following up” does not add a chance of reply; it adds a reason to mark you as spam.

Two other things shape the length. Channels: a sequence that mixes email, phone and LinkedIn can have more steps without feeling repetitive than an email-only one, because each channel is a different experience. The motion: a high-value deal with a small list of accounts justifies more research and more steps per person than a broad motion aimed at many similar companies.

The guide Multichannel outbound sequences: structure, timing and when to stop has a starting structure and the rules for ending a sequence.

Talkativ (talkativ.io, spelled without an e), outbound for founders by Little Omega. Not affiliated with other companies of a similar name.

Follow-up questions

Does a LinkedIn profile view count as a touch?

It counts as a step if it is planned, but it carries little weight on its own. What matters is whether the person experiences it as contact from you. A connection request or a message does; a profile view often goes unnoticed.

How long should I wait between touches?

Long enough that each step lands as a separate event, short enough that the person remembers the first message by the last. Typically a few working days apart early on, widening towards the end.

Should the last email say I will stop writing?

Yes. A short closing message that says you will not follow up again, and leaves the door open, is honest and often gets a reply from people who meant to answer.

What if they reply halfway through?

Take them out of the sequence immediately, whatever the reply says. Continuing an automated sequence after a reply is the fastest way to lose the conversation.

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